Refund policy

Return Policy

Quality Issues, Damages & Incorrect Items

We ensure the quality of all our powdered kombucha products. Please inspect your order as soon as it arrives. If your item is damaged, defective, tampered with, or incorrect, you must contact us within 24 hours of receipt at hello@purearth.co.uk so we can evaluate the issue and make it right.

Missing Deliveries

If your delivery has not arrived and you have checked the tracking information provided in your dispatch email, please contact us at hello@purearth.co.uk. We will happily assist.

Returns for Change of Mind or Mistaken Orders

If you ordered by mistake, changed your mind, or no longer want the product, returns and refunds may be accepted at our discretion. A £3.49 charge will be deducted from any refund to cover return processing costs.

To be eligible for a discretionary return:

• Items must be unopened, unused, and in the same condition as received.

• Items must be in their original packaging.

• Returns must be requested first items sent back without approval will not be accepted.

Due to the nature of our products, we cannot accept returns of opened items.

To start a return request, contact us at hello@purearth.co.uk. Approved returns must be sent to the following address. 

If your return is approved, we will provide instructions and a return address. 

Non-Returnable Items

We cannot accept returns for:

• Opened powdered kombucha products
  

• Sale items or gift cards

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be processed to your original payment method within 10 business days.

Your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@purearth.co.uk.